Returns: All returns must be made within 5 days after received date. To return a cage you must first email firstname.lastname@example.org to receive an authorization return number, please include your order number. All items are subject to a 30% restocking fee. We do not refund our shipping costs. Cage must be in new, unused condition. Once we receive the cage back with a copy of your invoice and the authorization return number we will refund the purchase price of your cage (less processing and restocking fees).