WARRANTY AND RETURN INFORMATION
BuyCages.com provides quality pet cages and animal enclosures for small animals. We take pride in our products. If you experience any problems with your order, we want to make it right. Provided here is our Warranty Information and Return Information.
Please note, most of our cages are shipped in flat form, therefore, they are not assembled. However, you are provided with assembly instructions and all hardware and tools necessary to assemble the cage(s).
BuyCages.com ships to the lower 48 states only. Therefore, we do not ship to Alaska or Hawaii.
For customers requiring shipments made to AZ, CA, CO, NV, OR, UT, and WA an Extended Shipping Fee of $5.00 will be charged.
Damaged or missing parts:
We make every effort to ensure that your order is packaged correctly and safely. However, if a problem does occur, please email email@example.com within 6 days of receiving your order and we will replace the missing or damaged part. Additionally, if your cage is damaged in shipping, please email firstname.lastname@example.org immediately. The shipper requires a damage claim to be filled out within days from shipping. As a result, in order to ship you a new cage we must file a claim with the shipper. In addition, the shipper will come to inspect your package and pick it up to return it to us. We’ll get a replacement cage shipped out as soon as the shipper picks up the damaged cage (usually within a few days).
If you need to make a return, it must be made within 5 days after received date. First, to return a cage you must email email@example.com to receive an authorization return number. You will need to include your order number. All items you return are subject to a 30% restocking fee. In addition, we do not refund our shipping costs. When you return the cage, it must be in new, unused condition. Once we receive the cage, in addition with a copy of your invoice and the authorization return number, we will refund the purchase price of your cage (less processing and restocking fees).
Quality Assurance tests our cages for safety and durability, however, if directions are not followed when assembling a cage, we can not be held responsible for accident.
We recommend you wash your new cage before using. Galvanized after-weld cages can be neutralized with a 50% vinegar/50% water solution. PVC-coated cages can be washed with soap and water.
BuyCages.com products are proudly
BuyCages.com ships to the lower 48 states only. Not available in Alaska or Hawaii. Shipments made to AZ, CA, CO, NV, OR, UT, and WA will be charged an Extended Shipping Fee of $5.00.